Appointment & Cancellations at Shropshire Health
At Shropshire Health, we are committed to providing high-quality, personalised care.
To help us run efficiently and respect the time of both patients and clinicians, we have set out our appointment and cancellation terms below.
Booking Appointments:
Appointments can be booked online, by phone, or via email.
A confirmation email will be sent once your booking is complete.
For initial consultations, we may ask for a brief pre-assessment questionnaire that will be sent out securely via our IT system.
Payment Terms
Payment is required at the time of booking unless otherwise agreed.
For some packages or assessments, a deposit or full pre-payment may be required.
We accept all major debit/credit cards and secure online payments.
Cancellations & Rescheduling
We understand that plans can change.
However, to protect clinic time and allow other patients to access care:
Appointments cancelled or rescheduled with at least 48 hours’ notice will occur a cancellation fee of £7 to cover processing costs. Or you can opt for full amount to be credited to your account for future appointments.
Cancellations made within 48 hours may be charged at 50% of the consultation fee.
Non-attendance or same-day cancellations will be charged 100% of the consultation fee. Please email info@shropshirehealth.co.uk or call us ( 01743 630 119) to make any changes.
Late Arrivals
If you are more than 15 minutes late, we may not be able to proceed with your appointment, and this may be treated as a late cancellation.
We will always try to accommodate you if possible, but this depends on the clinician’s availability.
Clinic Cancellations
In the rare event that we need to cancel or reschedule your appointment (e.g., due to clinician illness), we will notify you as soon as possible and offer the next available appointment or a full refund if applicable.
Refunds
Please notify us if a refund is due - our system does not allow automatic refunds.
Refunds will only be given:
If the appointment is cancelled with more than 48 hours’ notice
If we are unable to provide the booked service.
Refunds are made to the original payment method within 5–10 working days (we use stripe).
Contact Details
For all appointment and cancellation enquiries:
📞 01743 630119